Privacy Policy
1. Data Controller
Auracresto SpA, with Tax ID (RUT) 77.234.567-8 and registered office at Av. Apoquindo 4500, Floor 12, Las Condes, Santiago, Chile, is the entity responsible for processing the personal data you provide through this platform. We are committed to protecting your privacy and processing your data in accordance with Law No. 19,628 on Protection of Private Life and its subsequent amendments, as well as international best practices in data protection.
2. Personal Data We Collect
We collect the following personal data when you use our platform or communicate with us: full name, email address, message or inquiry sent through the contact form, IP address, and browsing data collected automatically through cookies and similar technologies. We do not collect sensitive data such as detailed financial information, bank account numbers, or biometric data through this website.
3. Purpose of Processing
We use your personal data for the following purposes: responding to your inquiries and information requests, sending communications related to our services when you have expressly authorized it, improving the browsing experience on our platform, complying with applicable legal and regulatory obligations in Chile, and conducting anonymous statistical analysis of website usage to optimize our services.
4. Legal Basis for Processing
The processing of your data is based on the consent you provide when submitting the contact form, the legitimate interest of Auracresto SpA in managing its business activities, and compliance with legal obligations established by Chilean legislation, including Law No. 19,628 and the regulations of the Financial Market Commission (CMF).
5. Data Transfer and Sharing
Your personal data will not be sold, transferred, or shared with third parties without your prior consent, except when necessary to comply with legal requirements from competent Chilean authorities, technology service providers acting as data processors under strict confidentiality clauses, or when required by judicial or administrative order.
6. Your Rights (ARCO Rights)
In accordance with current Chilean legislation, you have the right to access the personal data we hold about you, request the correction of inaccurate or incomplete data, request the deletion of your data when it is no longer necessary for the purpose it was collected, and object to the processing of your data under certain circumstances. To exercise these rights, you may contact us at privacy@auracresto.com.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. These measures include data encryption in transit and at rest, strict access controls, continuous security monitoring, and periodic reviews of our data protection practices.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact form data is retained for a maximum period of 24 months from the last interaction, after which it is securely deleted.
9. Changes to This Policy
We reserve the right to update this privacy policy to reflect changes in our practices or applicable legislation. Any modifications will be published on this page with the corresponding update date. We recommend reviewing this policy periodically.
10. Contact
If you have questions or concerns about this privacy policy or the processing of your personal data, you may contact us at: Auracresto SpA, Av. Apoquindo 4500, Floor 12, Las Condes, Santiago, Chile. Email: privacy@auracresto.com. Phone: +56 2 2345 6789.